To obtain common server configuration information, such as installed software, software versions, and installation paths, please click on the "Server Specs" button above.
First Time Set Up Guide
Please follow the steps below to set up your account for the first time:
1) Modify DNS Settings 4) Set Up Mail Client 7) Promote Your Site
2) Test Domain Access 5) Configure Your Site 8) Analyze Statistics
3) Set Up Mailboxes 6) Upload Your Site 9) Find Sponsors
Step 1)  Modify DNS Settings
Please skip this step if you registered your domain through us on the same day you set up your hosting account.

In order for your website to be accessed, you need to point your domain name to our servers. To accomplish this, you can either click here to transfer your domain name to us for registration (one free domain registration is included with each Business Hosting and Dedicated Server account), or go to the website of the registrar that handled your domain registration, and select the option to modify your DNS (Domain Name Server) settings.

Click here to view the most up to date DNS server settings for your account. Please note, the DNS settings for your domain must be set to these nameservers in order for your domain to work with your hosting account. There should be no other DNS servers listed in your registrar whois database except for ours. If you host multiple sites with us, please keep in mind that DNS settings will not necessarily be the same for all your domains. Please refer to our real time DNS lookup tool above for the most accurate settings for each domain.

* It should take your registrar from 24 to 72 hours to process these changes.

Please do not change the settings for your account in the DNS Manager inside your Hosting Control Panel unless you are an expert in DNS and know exactly what you are doing. DNS files are configured correctly when new accounts are set up, so any improper modifications will cause your website and email to be inaccessible.

Step 2)  Test Domain Access
You will not be able to receive email at your domain, nor upload or access your website with your domain name until your domain registration is processed, or the DNS settings are changed by your registrar (it usually takes from 24 to 72 hours). To confirm your domain is active and DNS settings are correct, access your domain name in a web browser as you would any other website. If you see your new empty web directory or our "Coming Soon" message, your domain is pointed to our servers and is ready for use. If you see something else, and it has been over 72 hours since you registered your domain or changed DNS settings, please contact your registrar for support. Also, make sure you provided the correct DNS settings (see step 2) by viewing your domain record through your registrar. You can also use our whois tool for the most up to date information about your domain name. Please make sure that the whois record for your domain shows our DNS settings.

Even if your website does not load in your browser as directed above, we suggest that you perform a "traceroute" test of your website from other connection points by clicking here. If after the traceroute test, the resulting IP number matches the IP of our DNS server, your domain will be working for you within the next 24 hours.

If it has been over 72 hours since updating your DNS records with your domain registrar, and your registrar confirms that your domain is active and DNS settings are correct, but you still do not see our Coming Soon message in your browser, first try performing the traceroute test. If the test does not return the IP address displayed in your control panel, please contact our Support Team, otherwise others are able to see your website, and you should wait another 12 - 24 hours for your ISP to update their DNS settings.

You can continue to the next steps before your DNS settings have resolved, but please keep in mind that until the traceroute test shows your new IP address with us, none of the email or DNS settings in your control panel would take effect.

Step 3)  Set Up Mailboxes
To set up new mailboxes please follow the steps below:
  1. Login to http://www.controlpanel.com, and click on the "Email Manager" icon.
  2. Click on "Enable" to enable email for your account, then click on "Create", and follow the instructions provided. You can create a POP3 Account, set up Mail Forwarding, Mail Groups, and an Autoresponder with this utility.
  3. When the correct configurations are entered, click on "Create Mailbox" at bottom.

If there is only one person who will be receiving mail, a Catch All Mailbox should be used instead of creating multiple mailboxes. To set up a Catch All Mailbox, click on "Catch All", enter the email address you would like to forward the Catch All Mailbox to in the "Forward To" field, and click on "Save Changes".

Step 4)   Set Up Mail Client
To configure reception of your email, choose the option to set up a new mail account in your default mail client (i.e. Outlook Express or Eudora) and enter the following settings for your mail servers:

Incoming Mail Server (POP3): mail.yourname.com (without the http://www. prefix)
Outgoing Mail Server (SMTP): mail.yourname.com ( without the http://www. prefix)

For sending mail, you must enable SMTP authentication in your email client.

If you have Outlook or Outlook Express as your default email client, clicking on "Autoconfigure" will automatically create an account for any selected POP3 mailbox in your Outlook program. After the Autoconfigure tool is run for each POP3 mailbox, you will automatically be able to send and receive mail at those mailboxes from your local computer without any manual configurations.

If you prefer to set up your local mail accounts in Outlook manually, please follow the instructions below:

  1. Click on "Tools", "Accounts", and "Mail" tabs.
  2. Click on the "Add" and "Mail" tabs.
  3. Under "Display name", enter the name you want people to see when they receive your messages, and click on "Next".
  4. Enter the complete email address for the account you are trying to set up in the "Email address" field, and click on "Next".
  5. Enter mail.yourname.com (without the "http://www" prefix) in both the "Incoming Mail Server" and the "Outgoing Mail Server" fields, and click on "Next".
  6. Enter your complete email address in the "Account Name" field. For example, if your email address is info@yourname.com, you would enter "info@yourname.com" as the account login name or user name.
  7. Enter your mailbox password in the "Password" field, and click on "Next".
  8. Click on "Finish".
  9. Click on "Tools", "Accounts", and "Mail" tabs.
  10. Select your newly created mailbox, click on "Properties", and the click on "Servers".
  11. Under "Outgoing Mail Server", check off the "My server requires authentication" box, as our SMTP outgoing mail servers require authentication prior to sending messages.
  12. Send a test message to your new mailbox to verify all settings are correct.

If you have Eudora as your email client software, please click here for instructions.

Each mailbox must be set up as a separate account to receive mail, with the exception of mailboxes set up for mail forwarding (you just need to set up reception for the main mailbox which is to receive forwarded mail). For example, suppose you are the only person receiving mail for your website, but you would like 5 separate email addresses (info@yourname.com, sales@yourname.com, joe@yourname.com, etc.), you can set up one mailbox called "info" as a POP3 Account, and either set up a Catch All Mailbox to forward messages for non-existent mailboxes at your domain to that box.

You can also send and receive mail with our Web Based Email from any remote location.

Step 5)  Configure Your Site

Assuming you already have a designed website, you are now almost ready to take it live. Prior to uploading your site to the web, make sure you thoroughly test your website locally, and check for the following:

  1. All the folders within your site are all in either lower case or upper case throughout the entire site and these folders are referenced by their proper case in all instances (i.e. if you have an "images" folder, don't refer to it as "Images" in any of your pages or scripts. Some servers are case sensitive, and will not display a page unless the exact folder and file name is provided.
  2. All your index (default) pages in each folder are named properly. Default index pages can be called: "default.htm, default.html, index.htm, index.shtml, index.html, index.php, index.php3, index.php3, default.asp, and index.asp", any other name will not be recognized by our servers. The default page is the first page users see if they access your domain name or any of the folders within your domain (i.e. yourname.com/folder/).
  3. If someone tries to access a nonexistent page on your site, you can set up a custom error page to appear instead of the normal "404 Not Found" message. The Custom Error Page configuration utility is accessible through our control panel by clicking on the "Custom Error Pages" icon. This feature will let you specify any file to use for common web server error message, such as error number 400, 401, 403, 404, 500, 501, and 507.

If you simply wish to redirect your domain to another website, click on the "Redirect URL" icon in your control panel, and enter the forwarding URL in the "Forward To" field.

Step 6)  Upload Your Site
You can use our web based File Manager, your web browser, Microsoft® FrontPage®, Adobe GoLive, PageMill, Macromedia Dreamweaver, or any FTP program to upload (publish) your website to the Internet. You can upload, copy, create, rename and delete files and directories online as many times as you need, 24 hours a day 7 days a week.

To avoid downtime, you can use your web browser, an FTP client or file manager to upload your website immediately without waiting for your domain name to be pointed to our servers. You can also view your website using our alternative URL system prior to your domain name transfer in order to make sure it is set up properly. Your FTP host and alternative URL info is emailed when your hosting account is activated. You can also view your alternative URL from our control panel by selecting the Preview Website option.

Uploading With SimpleHTML - FREE

Uploading With Web Browser - FREE

Uploading With FTP Client

Uploading With Microsoft FrontPage

Uploading With Adobe GoLive

Uploading With Adobe PageMill

Uploading With Macromedia Dreamweaver

Uploading With Fetch For Macintosh

Web Based File Manager:

For smaller sites, the simplest way to upload and manage your web is using our web based File Manager. Using this free, easy to use tool from your web browser, you can create, rename, and delete files or directories, upload, edit and copy files, and configure cgi scripts (chmod). A limitation of this program is that it only allows uploading up to 5 files at a time. Please login at http://www.controlpanel.com and click on File Manager to use this tool.

Web Browser:

Most web browsers have a built in FTP (File Transfer Protocol) utility which allows you to upload and manage your website without purchasing or downloading any additional FTP software. There is no limit to how many files can be uploaded or downloaded at any single time. Please follow the steps below to use the browser's FTP utility:

  1. Type in ftp://www.yourname.com into the address line of your browser and enter your username and password to login. You can also log into your account via FTP by logging into your control panel and clicking on the "FTP Client" icon.
  2. Double click on the "httpdocs" folder.
  3. Minimize the browser window and open your Windows Explorer and highlight the file or folder you want to upload.
  4. Press the "Control" and "C" keys on your keyboard at the same time to copy.
  5. Maximize the browser window and press the "Control" and "V" keys on your keyboard at the same time to begin uploading.

Once you connect to your web as directed above, you will also be able to create new directories, as well as rename and delete existing files and directories.

FTP Client Program:

If you do not already have an FTP (File Transfer Protocol) client program installed, we recommend CoreFTP, a free FTP client with SSL support. You can download and install CoreFTP by clicking here.

To upload your site using FTP, connect to your domain name (without the http://www prefix, i.e. yourname.com). Enter the user name and password you created when you opened your hosting account. After you are logged in:

  1. Double click on the "httpdocs" folder. This folder contains all your web pages and directories with the exception of the "cgi-bin" directory, which is a part of your top, domain name directory.
  2. Highlight all the files and folders in your source drive (usually drive C on your local computer) to be uploaded to the Internet, then drag and drop them into the "httpdocs" folder. This will initiate the uploading process. Make sure to wait until all the files are transferred and you see a "Done" message.
  3. Enter your domain name into a web browser to make sure your site is loading properly, and there are no missing links, images or files. If there are missing pages, repeat step 2 for those files only, and test again.

Your server also supports secure FTP connections via SSL. During a secure FTP connection, all data being transferred to and from the server is encrypted. This feature complies with HIPAA requirements for transaction privacy and security, as it provides a secure way of transferring files. To connect to your FTP account(s) via SSL, please do the following:

  1. Please make sure the FTP client installed on your local computer supports SSL through FTP. If you do not have a compatible FTP program, please download CoreFTP, a free FTP client with SSL support.
  2. Make sure your FTP client has the following enabled:
    AUTH SSL
    SSL Listings
    SSL Transfers
    OpenSSL
    PASV mode
  3. Establish a connection as you would during a normal FTP session.

You should be prompted to accept our SSL certificate when you make your first FTP connection via SSL, which you should accept permanently to avoid being prompted each time you connect. After this, all of your FTP activity, including user name and password submission will be encrypted.

Microsoft FrontPage:

IMPORTANT: You will not be able to publish with FrontPage until your domain is pointed to and is resolving to our name servers. Your alternate URL cannot be used with FrontPage.

Copy And Paste Method:

  1. In FrontPage 2000, click on "File", and then "Open Web".
  2. In the "Folders" prompt, select "Web Folders", and enter your full domain name (http://www.yourname.com), and then click "Open".
  3. Enter your main account user name and password when prompted and click "OK".
  4. When you see your web folders displayed, click on "Open". After a few seconds you should see a blank white page.
  5. Click on "View Folders" tab to display your main web folder. Your web folder should open to the left of your main screen, displaying all of its contents.
  6. Open your Windows Explorer and then highlight the files or folders you want to upload and press "Control C" (copy) on your keyboard.
  7. Go back to FrontPage and double click on the folder you wish to upload to. When you see the contents of that folder, press "Control V" (paste) on your keyboard.
  8. Wait until the uploading stops to access your domain name in a web browser to make sure your site is working properly, and there are no missing links, images or pages.

Publish Method:

An alternate method to publish your website is to use the FrontPage "Publish" function. Although this method is more convenient, as it automatically fixes broken links and improper file references, we believe it is not as reliable as the simple copy and paste method above (sometimes links can be changed without your knowledge or intention and cause unforeseen errors). However, if you prefer to upload this way, please follow the instructions below.

  1. Click on "File", and then "Open Web". Click on the down arrow button or the "Up Level" (yellow folder icon with an up arrow at the top) icon until you find your local drive and the website folder. Highlight your website folder and click on "Open".
  2. Click on "File" and "Publish Web" (towards the bottom of the menu).
  3. When prompted, enter your user name and password and press "Enter".
  4. Wait until the uploading stops, and then enter your domain name into a web browser to make sure your site is loading properly, and there are no missing links, images or pages. If there are missing files or links, check your original file for proper references, and use the copy and paste method to upload the modified page(s).

* Using FTP to upload pages created by FrontPage may disable some functions.
** Your cgi-bin directory cannot be accessed with FrontPage.

Step 7)  Promote Your Site
When you feel that your website is complete and are fully satisfied with its performance and appearance, it's time to submit it to the search engines. Submission of your website to major search engines is included free with our Business Hosting plan. Click here if you are ready to submit your site now, or you can visit our Build Traffic section for more information and helpful hints.
Step 8)  Analyze Statistics
To access your statistics reports, click on the "Statistics" icon in your control panel. All traffic related data is compiled and presented it in an easy to read graphic format available in English, French, Spanish, German and Dutch. Data compiled includes the number of visitors, referring sites and search engines, keywords used to find your site, originating IP of each visitor, number of visits to each page, historic trends, duration of visit, and more. All statistics data is archived, and is instantly accessible by hour, day, week, month or year.

Our proprietary Latest Visitors feature provides a real time "visitors online" counter with a detailed list of the last 50 visitors' IP numbers, referring URLs, pages accessed and browser types, along with a total unique visitor count for that day, number of visitors in the last hour, hourly trend, and the expected number of visitors before 12am. All page accesses and subsequent returns (or reloads) to any webpage for any single IP address in a 24 hour period is counted as one unique visitor. So the number of daily unique visitors is a true representation of the actual number of visitors, and is considered the industry standard for measuring traffic.

You can also analyze raw log files for your account by clicking on the "Raw Logs" icon in your control panel. Your raw Access, Error, and FTP logs can then be viewed, downloaded or archived through our proprietary Log Manager.

Step 9)  Find Sponsors
No matter what type of website you have, there are affiliate programs that will pay commission for promoting additional products and services on your site. There are usually no fees to join most affiliate programs, all you have to do to start making money is place a link to a sponsor's website. Our Make Money section provides a list of recommended affiliate programs, as well as links to other affiliate directories.
Control Panel Guide
Administration of your website can be done in real time with our proprietary 4Admin™ Hosting Control Panel. Below is an overview of the most frequently used functions. When accessed, each module also has a detailed documentation page with a complete description and step by step usage instructions.
Logging In:
  1. Go to http://www.controlpanel.com, enter your user name and password, and click on "Enter".
Passwords: There are 5 different passwords associated with your hosting account (they are all initially set to the same password, but each one can be subsequently modified by the user for greater security):
  1. Account Password - This is the password used to access your control panel.
  2. Admin Password - This password is set optionally to disallow control panel users from updating the account holder's contact information, changing passwords, adding or removing features, and closing the account. When set, the Admin Password, but not the Account Password, will be accepted for performing any of the above functions.
  3. FTP Password - This is the password used to access your website with FTP.
  4. FrontPage Password - This is the password used to access your website with FrontPage.
  5. Database Password - This is the password used to access your MySQL database both locally and remotely. Please note, changing this password will also require that you change the passwords in all scripts (including phpCart shopping cart and other Auto Installer applications) which connect to your database. Please note, Database Access must be enabled to set this password.
Please follow the steps below to change any of the above passwords.
  1. Login to http://www.controlpanel.com.
  2. Click on the "Change Passwords" icon.
  3. Under Password Manager, enter a new password in the appropriate password field (do not enter anything in the boxes for passwords you do not wish to change).
  4. Click on the "Submit" button.
Email Manager: This utility enables creation and management of POP3 Accounts, Mail Forwarding, Mail Groups, Autoresponders, Catch All Mailbox, and Mail Bouncer. To create a new Mailbox:
  1. Login to http://www.controlpanel.com, and click on the "Email Manager" icon.
  2. Click on "Create" and follow the instructions provided. You can create a POP3 Account, set up Mail Forwarding, Mail Groups, and an Autoresponder with this utility.
  3. When the correct configurations are entered, click on "Create Mailbox" at bottom.

To edit, delete a mailbox, set up a Catch All Mailbox or a Mail Bouncer, please follow the instructions provided after selecting the "Email Manager" feature.

SPAM Filter: Our advanced, proprietary Spam Filter provides control over email delivery at the server level by automatically deleting unwanted email messages containing Spam and virus attachments. The advantage of a server side Spam Filter is that unwanted mail is deleted directly on the server without ever having to be downloaded. There are five parameters for filtering Spam: From Address, To Address, Cc Address, Message Subject, and Message Body, plus a Virus Attachment filter. Each filter can have its own set of rules for deleting messages containing a certain combination of characters.

The "White List" feature provides the ability to have a list of names, addresses, domain names, or any alphanumeric string of characters which forces the  delivery of messages containing any entry on that list in various pre-defined places, thus bypassing the Spam Filter entirely. The "Notify Sender Of Non Delivery" option automatically notifies senders of messages rejected for Spam that their message was not delivered, along with the reason why, and a secure link for using a trusted, web based email client to re-send it without filtering. This ensures that no message gets deleted without notice, and since Spammers mostly use forged return addresses which cannot receive replies, legitimate senders will get the ability to have their messages delivered regardless of content.

Please follow the steps below to activate your Spam Filter and set filtering rules.

  1. Login to http://www.controlpanel.com and click on the SPAM Filter icon.
  2. Set From, To, Subject, Body, and Virus rules by following the instructions provided.
  3. Click on "Save Changes" to activate the SPAM Filter.
Secure Directories: Secure Directories require visitors to enter a user name and password in order to access that directory or any file in it. To create and manage password protected directories, login to http://www.controlpanel.com, click on the Protected Directories icon, and follow the instructions provided.
FTP Accounts: FTP Accounts allow sharing of web space among different users. To create and manage FTP accounts, login to http://www.controlpanel.com, click on the FTP Accounts icon, and follow the instructions provided.

Web users can access files in your FTP Account folders from their browser by entering: http://www.yourname.com/~username

Anonymous FTP: Anonymous FTP provides a separate folder that is shared by all users of a domain and does not require a password for logging in. To create and manage FTP accounts, login to http://www.controlpanel.com, click on the FTP Accounts icon, and follow the instructions provided.

Web users can access files in your Anonymous FTP folder from their browser by entering: http://www.yourname.com/~anonymous

DNS Manager: This utility allows real time management of DNS records, such as NS, A, CNAME, and MX.
  1. Login to http://www.controlpanel.com and click on the DNS Manager icon.
  2. Scroll down and review the detailed instructions provided.
  3. Add or modify an entry.
  4. Click on "Save Changes".

This feature is designed for advanced users only, as incorrect DNS settings can cause your website and email to be inaccessible. Please allow 24 to 48 hours for new DNS settings to take effect.

Subdomains: There is no limit on the number of subdomains (sub.domain.com) that can be set up. Subdomains can be created and managed with our web based Subdomain Manager which also enables each Subdomain to be forwarded to any external URL, IP Address, or local webpage. Subdomains www and mail are created by default for each account.

To create new subdomains, please follow the steps below.

  1. Login to http://www.controlpanel.com and click on the Subdomain Manager icon.
  2. To create a new Subdomain, click on "Create", enter the name of your new Subdomain, and then click on "Create Subdomain". A Subdomain can be any combination of alphanumeric characters or hyphens up to 50 characters in length that cannot begin or end with a hyphen.

Please allow up to 24 hours for any new Subdomain to be accessible.

File Manager: This utility enables real time management of web files and directories. Features include creating new files and directories, renaming, uploading, editing, copying, moving, deleting, compressing and decompressing files or directories, changing permissions, and restoring data from backup.
  1. Login to http://www.controlpanel.com and click on the File Manager icon.
  2. Review detailed instructions provided in the Documentation section.
PGP Manager: This feature provides all the tools for encrypting, decrypting, and signing messages with PGP inclusing key generation, management, and exporting.
  1. Login to http://www.controlpanel.com and click on the PGP Manager icon.
  2. Review detailed instructions provided in the Documentation section.
  3. Click on "Enable" to set up PGP for the first time.
Web Based Email
This feature allows you to send and receive email, as well as save, reply to, forward, and delete email messages in any POP3 mailbox (even those not hosted with us) from any location without installing any software on your local computer.
Logging In

Users can access 4Mail two different ways:

1) Master Password - Admin Login

To access 4Mail with the master user name and password assigned to each hosting account, you would go to http://4mail.com, enter your master account User Name and Password, and click on Submit. Logging in this way allows users to send mail using any return email address, and to check messages in any POP3 mailbox hosted anywhere. The Admin Login enables you to receive mail from any POP3 mailbox anywhere, provided you know the mail server name, the mailbox name, and the mailbox password, as well as send mail from any return address.

2) Email Address - Mailbox Login

Another way of logging into 4Mail is by using each Mailbox Name or Email Address and the Mailbox Password. This type of login restricts users to only using their assigned mailbox as the return address when sending messages, and they are only able to check mail in the account they logged in with. POP3 Account users are also able to change their mailbox password, set up Mail Forwarding, Mail Groups, and Autoresponder for their mailbox by clicking on "Manage" after logging in. To login using a POP3 Account, please follow the steps below:

  1. Go to http://mail.yourname.com where yourname.com is your actual domain name.
  2. Enter the POP3 Account Name and Password you would like to login as. For example, if you have a POP3 Account called info@yourname.com, you would enter "info" for the "Mailbox Name" and the password you use to check mail for that mailbox.
  3. Click on "Submit".
Real Audio / Video
Your Real Audio and Video files can be uploaded to any directory within your domain. Real Streaming media files should end with .rm. Links can be placed from any webpage by using any of the following protocols:
  1. PNA (Progressive Networks Audio) - Example: pnm://www.yourname.com:80/file.rm (note the :80 after the domain). When users click on this link, their Real Player will automatically be launched and play the file, if they do not have Real Player installed, they will be prompted to do so. PNA is the proprietary client-server protocol designed and used by RealNetworks in RealSystem versions 5.0 and earlier. The ability to serve via PNA is supported in RealServer for compatibility with older versions of RealPlayer.
  2. RTSP (Real Time Streaming Protocol) Example: rtsp://www.yourname.com:80/file.rm (note the :80 after the domain). When users click on this link, their Real Player will automatically be launched and play the file, if they do not have Real Player installed, they will be prompted to do so. RTSP is a client-server protocol designed specifically for serving multimedia presentations. It is an open standard, and very useful for large-scale broadcasting. Only RTSP can deliver SureStream™ files with their multiple bandwidth encoding. SMIL, RealText, and RealPix also require RTSP.
  3. HTTP - Example: http://yourname.com/file.ram. This is the least efficient delivery method, but is supported by most older browsers. When using this format, a text file with a .ram extension must be created with the URL of the real .rm file. Both the .ram and .rm files can reside in the same directory. File example: in the new file called, file .ram, the top line would read - http://www.yourname.com/file.rm (the path to the source streaming file), and both files would be placed in the same http directory.

For more Real Audio / Video support issues, please click here

Secured.com SSL
When you receive a confirmation of your Secured.com account, you will be provided a folder name (usually a four digit number preceded by the letter "f"). This will be your permanent Secured.com URL, to which you will be linking your main website. For example, if your folder number is f1000, your Secured.com URL would be: https://secured.com/~f1000/, so consequently, all your SSL files would be at that URL.
To display the Secured.com seal for your users to verify the validity of your certificate, please insert the following HTML code at a prominent place on any SSL page located in your Secured.com folder:

<a href="https://secured.com/verify.php" target="_self"><img src="https://secured.com/seal.gif" border="0"></a>

Uploading SSL Files

Using Our Web Based File Manager (no software required):

  1. Login to http://www.controlpanel.com.
  2. Click on the "Secured.com SSL" icon.
  3. Click on "Upload", select the files to upload, and click on "Upload Files".

Using FTP Client:

  1. For FTP Host, enter secured.com.
  2. Enter your Secured directory number without the ~ character for your user name.
  3. Enter your main account password.
  4. Upload your files using your FTP client's commands.

Using Web Browser:

  1. Type in ftp://secured.com into the address line of your browser, and enter your Secured.com directory number excluding the ~ charactrer for your user name and your main account password to login. You can also log into your Secured.com account via FTP by logging into your control panel, clicking on the Secured.com SSL icon, and then on "FTP".
  2. Minimize the browser window and open your Windows Explorer and highlight the file or folder you want to upload.
  3. Press the "Control" and "C" keys on your keyboard at the same time to copy.
  4. Maximize the browser window and press the "Control" and "V" keys on your keyboard at the same time to begin uploading.

Alternatively, you can access your Secured.com SSL directory through FTP by:

  1. Logging to http://www.controlpanel.com.
  2. Clicking on the "Secured.com SSL" icon.
  3. Clicking on the "FTP" button.
  4. A browser based  FTP window will appear with the contents of your directory.
Database Administration
One database is automatically created for all new accounts. To create and manage multiple databases (up to 300), and for instructions on connecting to your database(s), please click on the "Database Admin" icon in your control panel. 

Please follow the instructions below to manage your database(s). Our browser based Database Manager performs most SQL and admin functions. Please note, you should be somewhat familiar with SQL to use this feature, as it is designed for users with moderate database experience.

Step 1)
  1. Login to http://www.controlpanel.com.
  2. Click on the "Database Manager" icon.
  3. You will be prompted with another log in window into which you should enter your user name and password again, and click on "OK".
Step 2)
  1. After you access the Database Manager, you will see the name of your database (the same as your user name) on the left. Click on your database name.
  2. You should see all your tables listed below the database name. If this is your first time setting up this database, you should see no tables listed. Scroll down to the "Create New Table" section to create your table.
  • Please click on the "Documentation" link, if you are unsure of any function or command.
Step 3)
  1. To edit existing tables, click on the appropriate table name on the left side of the screen.
  2. When you see your table data displayed, you can click on the appropriate links to browse, select, and insert data, as well as change and drop fields, and define the data fields as primary, index, or unique. Other functions should be self explanatory if you are familiar with SQL.
Step 4) When you are finished, click on "Log Out".
Troubleshooting Guide
Problem: When users enter my domain name into a web browser, they get a "The page cannot be displayed" message, or a parking page from your domain registrar.
Possible Cause: Your domain name is not pointed at our servers. Check with your registrar to see if this was done correctly (see step 1 and step 2).
Problem: I have uploaded my entire site, but when I access my domain, I still see your "Coming Soon" message.
Possible Cause: Your default page is not called "default.htm, default.html, index.htm, index.html, index.shtml, or index.php3". Please make sure your default page is named properly, see step 5.
Problem: I cannot send email to any email addresses outside of my domain name.
Possible Cause:
  1. You did not check off the "My server requires authentication" box to enable SMTP Authentication in your email client.
  2. Your ISP may be purposely blocking your ability to send email using any SMTP mail servers other than theirs. Some ISP's do this to reduce Spam. If this is the case, you will need to either try using our alternative SMTP port 2525 or list your ISP's SMTP server as the outgoing mail server, and use it to send mail. Please contact your ISP for their server information, or if you want to make sure other mail servers are not being blocked.
Problem: I cannot receive email at some or any of my email addresses.
Possible Cause:
  1. If you cannot access your domain name either, your domain name is not pointed to our servers. Please make sure you have followed the instructions correctly in step 1 and step 2.
  2. You have not set up your email reception accounts properly (see step 4).
Problem: I cannot log on to my site via FTP or FrontPage.
Possible Cause:
  1. You have changed your FTP or FrontPage log in password. You can change your FTP and FrontPage passwords by clicking on Change Passwords in your control panel.
  2. Your FTP client or FrontPage program is not configured or is not working properly. Please make sure when you specify the web address to upload to, you only specify your domain name without any prefixes such as ftp, http or www.
  3. If you cannot access your domain name either, your domain name is not pointed to our servers. Please make sure you have followed the instructions correctly in step 1 and step 2.
Problem: I have uploaded my entire site, but some images and files are not displaying.
Possible Cause:
  1. Your files or folders are not referred to properly in your program code. Some web servers are case sensitive, so do not refer to your "images" folder as "Images", and so on (see step 5).
  2. The image, file or folder your are attempting to access does not exist. Make sure that the path is correct in all references and upload the file or folder again.
Problem: My site takes too long to load.
Possible Cause:
  1. You may have missing or very large image files. Try to avoid using images that are more than 15 KB in size, as they will impact the loading speed of your site significantly.
  2. There may be something wrong with your ISP or your modem. Try to access other sites to make sure this is not the case.
Problem: When I upload forms I created with FrontPage, validation and submit functions do not work at all.
Possible Cause: You may have used FTP to upload those pages. If you want all FrontPage functions to work properly, you must use FrontPage to upload all your web pages.
Problem: I cannot access my website with a browser, FTP or FrontPage, nor receive email for my domain.
Possible Cause: This is probably caused by a network outage. You should test the network to determine if the problem is on our end or with your ISP.
Problem: When I try to send email, I get a "No Socket Error".
Possible Cause: This error means that use of our mail server is being blocked by your ISP. Unfortunately, some ISP's block their clients from using any outgoing SMTP mail server other than their own. If your ISP does this, you will not be able to use our or any other mail servers except those provided by your ISP. If you do not want to switch ISP's, your only solution is to use your ISP's outgoing mail server to send your email (please contact them for complete details and instructions).
Identity Verification Policy
To help protect our customers from fraud, we have adopted an Identity Verification Policy for providing telephone support. When someone contacts us via telephone to request any kind of account updates, or requesting information on an account, we will first ask for the the master password associated with that account. If the password is not known or an incorrect password is presented, we will send a password reminder notice to the email address we have on record for that account. If the contacting party is unable to receive email at that address, we will require a signed, notarized statement from the original account holder authorizing us to perform the requested action.
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